How can I avoid breaking the law?

  • Treat everyone alike.
  • Provide consistent and complete information to everyone.
  • Make decisions based only on objective criteria.
  • Do not make credit assumptions based on non-credit factors.
  • Adheres strictly to established policies and practices.

How can I be sure I don’t discriminate illegally?

  • Know the law.
  • Understand your own cultural and personal bias.
  • Manage your own feelings about difference in others.
  • Learn about other cultures.
  • Learn to communicate effectively.